How to Make Your Guests Feel Welcomed at Your Hotel
Finding the Best Hospitality Furniture
A hotel should be a traveler’s home away from home – always welcoming and inviting. It should be a welcomed sight after a long day of business or an enjoyable space for tourists to kick up their heels and unwind. Fortunately, it is fairly easy to create a pleasing environment for your guests. It just takes the right combination of setting and service. Review our secrets for how to make your guests feel welcomed at your hotel now, and begin your hotel’s transformation into the functional and inviting space it can be for both visitors and guests.
The entrance of your hotel is the first thing your potential guests will see. Ensure it is inviting by creating a lush and well-groomed exterior landscape, keeping exterior light fixtures and décor in top condition, and developing an outdoor seating area for those who wish to take a rest or are waiting for other members of their party to arrive. Hotel lobby furniture is one of the first impressions guests will get after a long day of travel.
One of our personal favorites is the EMU Round Series from Coalesse. Designed by Christophe Pillet, EMU seats are extremely soft, simple and modern, and they can turn any hotel’s exterior into the captivating space it can be.
When your guests arrive, it is vital that you greet them quickly. If valet services and luggage handlers are offered, both should be ready and eager to immediately attend to arriving guests. In addition, the check-in personnel should always be courteous and attentive, as well as properly staffed to cut down on wait times.
For times when your guests do have to wait or on other occasions when they simply wish to leisure or work outside of their room, it is important to have ample seating areas to accommodate their needs. From small areas perfectly suited for working to larger, social spaces with which to gather and socialize, there should be a variety of seating spaces throughout your lobby and the remainder of your hotel. For both business and pleasure, we recommend seating systems like the Await Lounge System. Extremely versatile, the Await Lounge System offers sofas, benches and ottomans, as well as tables with power, data and tablets. Seating systems like the Await Lounge System offer the perfect balance of functionality and design to create the ideal workspaces, social spaces and leisure areas to suit any guest’s needs.
Once you’ve mastered these initial areas, it’s time to turn up the charm and wow your guests with your room service, butler service, concierge service, activity planners, restaurants, bars, or other amazing amenities you offer. Because once they feel welcomed into the door, they will only keep feeling that way if the customer service and guest support is best-in-class.
Ready to make your hotel a more welcoming place?